What industry do you represent? ...Please select... Accounting Airlines/Aviation Alternative Dispute Resolution Alternative Medicine Animation Apparel & Fashion Architecture & Planning Arts and Crafts Automotive Aviation & Aerospace Banking Biotechnology Broadcast Media Building Materials Business Supplies and Equipment Capital Markets Chemicals Civic & Social Organization Civil Engineering Commercial Real Estate Computer & Network Security Computer Games Computer Hardware Computer Networking Computer Software Internet Construction Consumer Electronics Consumer Goods Consumer Services Cosmetics Dairy Defense & Space Design Education Management E-Learning Electrical/Electronic Manufacturing Entertainment Environmental Services Events Services Executive Office Facilities Services Farming Financial Services Fine Art Fishery Food & Beverages Food Production Fund-Raising Furniture Gambling & Casinos Glass, Ceramics & Concrete Government Administration Government Relations Graphic Design Health, Wellness and Fitness Higher Education Hospital & Health Care Hospitality Human Resources Import and Export Individual & Family Services Industrial Automation Information Services Information Technology and Services Insurance International Affairs International Trade and Development Investment Banking Investment Management Judiciary Law Enforcement Law Practice Legal Services Legislative Office Leisure, Travel & Tourism Libraries Logistics and Supply Chain Luxury Goods & Jewelry Machinery Management Consulting Maritime Market Research Marketing and Advertising Mechanical or Industrial Engineering Media Production Medical Devices Medical Practice Mental Health Care Military Mining & Metals Motion Pictures and Film Museums and Institutions Music Nanotechnology Newspapers Non-Profit Organization Management Oil & Energy Online Media Outsourcing/Offshoring Package/Freight Delivery Packaging and Containers Paper & Forest Products Performing Arts Pharmaceuticals Philanthropy Photography Plastics Political Organization Primary/Secondary Education Printing Other Program Development Public Policy Public Relations and Communications Public Safety Publishing Railroad Manufacture Ranching Real Estate Recreational Facilities and Services Religious Institutions Renewables & Environment Research Restaurants Retail Security and Investigations Semiconductors Shipbuilding Sporting Goods Sports Staffing and Recruiting Supermarkets Telecommunications Textiles Think Tanks Tobacco Translation and Localization Transportation/Trucking/Railroad Utilities Venture Capital & Private Equity Veterinary Warehousing Wholesale Wine and Spirits Wireless Writing and Editing
In which service and support areas do you see the greatest opportunities to improve your business? You may select up to three choices
Cut support agent call handling time and increase first call resolution
Reduce the number of required onsite service calls and improve the effectiveness of service engineers when onsite
Streamlining the support experience while educating customers; reducing churn rates and increasing Customer Lifetime Value (CLV)
Improve your competitiveness through higher system uptime
Create new revenue opportunities by introducing new technology and services
Reduce the number of steps required to problem resolution
Reduce unnecessary product recalls
